FAQ Shopping
We asked ourselves hard questions before deciding to develop our online shop. Artist Barbara Kruger’s seminal work, I shop therefore I am (1987), remains a relevant and conspicuous interrogation of consumerism. Thirty years later, Kruger’s large-scale pronouncements ‘WANT IT. NEED IT. BUY IT.’ at a skate park under Manhattan Bridge as part of Performa 2017 keeps us honest in what we choose to make and sell. We are committed to products that are beautiful, durable and contribute to the national and international conversation on Earth Arts Rights.
Currency
All prices are in Australian dollars and include GST for Australian orders.
Shipping partner
We use Australia Post as our domestic and international shipping partner.
How is your shipping priced? There is no mark-up on our shipping charges. Shipping is charged on weight and is automatically calculated at checkout. We have ‘Standard Parcel Post’ and ‘Express Parcel Post’ shipping options for all orders within Australia.
Do you ship overseas? We currently ship to a small number of international destinations including Canada, Denmark, France, Germany, New Zealand, Sweden, Switzerland, United Kingdom and United States. All international orders are charged and shipped as ‘Standard Parcels’. Please contact us if your destination is not listed.
Free shipping
We offer free ‘Standard Parcel Post’ within Australia on orders over $200.
Free Hobart CBD collection
Can I collect my order? Local Hobart-based customers can choose to collect their purchases and save on shipping. Just order and pre-pay online and select the ‘Collect Hobart CBD’ option. We will notify you when your order has been packed and is available for collection at our CBD distribution hub. The address for pick up will be printed on your order confirmation paperwork. Allow 72 hours from placing your order to availability at our CBD distribution hub.
Delivery times
How long will my order take to arrive? We try our very best to process and despatch all orders within two business days of the order being placed. Australia Post delivery times for domestic parcels vary by state of destination. Australia Post delivery times for international parcels vary by country of destination. Please be aware that Australia Post has advised that current COVID-19 disruptions may cause delays.
Damaged Deliveries
What if my order arrives damaged? If any items are damaged during transport, please contact us immediately. You will simply need to provide proof of purchase and a quick photo of the damaged items. Any items found to be damaged will be replaced. Some limited edition products may not be available for replacement. In this instance you can choose a full refund, an exchange or a credit on your next order.
Returns and exchanges
What happens if I change my mind about a product? We love our products and think you will too! Unfortunately as a small business operation, we are unable to offer ‘change of mind’ exchanges or refunds. We only accept returns and exchange items if they are defective or damaged.
No sleight of hand!
We try to always use plain language, unconcealed in small type or obscure language. How did we do?